Inside Sales- Customer Service Representative

Location: Charlotte, NC
Category: Customer Service Representative

Are you energetic, a go-getter, a people person and you like assisting clients?

Then Web-Don is the right place for you!!!

We are seeking an energetic, tech-smart, motivated and detail-focused Inside Sales Customer Support Associate and Front Desk Representative to join our team at our Charlotte location, working with our commercial/B2B customers.

Candidates should also be very comfortable with a high call-volume environment, MS Excel and/or other database software as well as reporting and tracking data.

Experience working with customers in commercial/B2B environments and builders is required.

Responsibilities

  • Enter orders and generate quotes received in person, over the phone, by fax or via email.
  • Maintains a high level of quality on all calls and is knowledgeable of products, services, and methods of delivery.
  • Work closely with outside sales staff and supporting departments to ensure customer orders are fulfilled and delivered in a timely and efficient manner.
  • Monitors customer credit limits and works in conjunction with the Credit Manager.
  • Proactive follow up with customers regarding the status of their order and estimated time of delivery.
  • Create and manage reports as required.
  • Balance time between inbound and initiating outbound calls while maintaining customer service level requirements, including availability to customers.
  • Follows the standard operating procedures for the department

Requirements

  • Previous experience in sales and customer service (front desk and phone)
  • Experience in the Building Materials Industry (cabinets and countertops) is preferred but not required
  • Very comfortable with technology, databases and software’s
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

For questions and information email [email protected].